HOW WE SHIP
DELIVERY
全店服裝類滿 2 件即免全港運費 (✿襪子不適用於2件免運費優惠! 套裝以1件計算!）
We ship SF express (順豐速遞)
Order processing takes between 2 to 14 business days.
Once your order has been processed and the item is available, your item(s) will be shipped within 2 business days.
If the item is not available at the moment, we will send your order when it has been restocked.
We will send you an email when your delivery is ready. Please check your email.
由於東大門屬於批發市場，去貨速度非常快，部分貨品有可能會出現缺貨情況，
✿ 如貨品有現貨，本店將會在您下單及確認完成付款後 2 個工作天內寄出貨品。
✿ 如需訂貨，會由截單日後計 (截單日請查看網站主頁面 ！)，約 7-14 工作天到貨，請耐心等侯，謝謝。
PAYMENTS
1. CREDIT CARD (Visa, MasterCard, AE, 銀聯)
經網站下單可即時用信用卡付款
2. FPS
FPS ID: BLUEFAYE
請在致收款人訊息上填上自己的電話號碼🙏
Please send a screenshot of the payment confirmation via whatsapp +852 6738 5749.
3. BANK TRANSFER
DAH SING BANK：629-018-21685-8
BLUEFAYE
請記得一定要取收據喔~
Please send a photo of the receipt via whatsapp +852 6738 5749.
4. PAYME
PAYME 過數電話: 67385749
請在轉賬個人資料上填上自己的電話號碼🙏
Please send a screenshot of the payment confirmation via whatsapp +852 6738 5749.
5. ALIPAY HK
ALIPAY HK 過數電話: 67385749
請在轉賬個人資料上填上自己的電話號碼🙏
Please send a screenshot of the payment confirmation via whatsapp +852 6738 5749.
請於 5 小時內完成付款 + 傳送付款明細到 Whatsapp +852 67385749
人手核數需時，一般會在收到轉賬證明後，
核對完成後 2 個工作天內寄出貨品，發貨後顧客會收到貨件配送中 email，請耐心等待。
＊週六日及公眾假期，訂單核對會稍有延誤
DELIVERY FAQ
順豐站 ：
https://hk.sf-express.com/hk/tc/more/sf-store-address
順豐自助櫃：
https://hk.sf-express.com/hk/tc/more/sf-locker
可寄以上順豐自取點及工商業地址,
下單請填寫 收件地址 或 順豐站 / 智能櫃號碼，聯絡人姓名，電話
HOW DO I TRACK MY PACKAGE?
Upon shipment, you will receive a confirmation e-mail with your tracking number. You can track your package at SF.
Once your order has shipped from our warehouse, please directly contact SF with any inquiries about the status of your package.
DELIVERY DELAY
BLUEFAYE is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters.
Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays.
In cases such as these, please directly contact SF with any inquiries about the status of your package.
FAILED DELIVERIES & RETURNED PACKAGES
In the case that SF/Post office is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise,
BLUEFAYE is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.
REFUND & EXCHANGE
Exchanges or refunds are not available at bluefayemall.com,BLUEFAYE.
Once the order is made, cancellation might not be made. If you misplace an order, please call us asap (+852 67385749)
除商品缺貨，所有商品均不提供換貨或退款服務。
由於東大門屬批發中心，去貨速度非常快，所訂購的貨品，廠商有可能需時做貨，如貨品需時做貨，有機會延誤至14個工作天或以上才到港，不接受等待時間太長而退款。
僅在超過 31個工作天 還未到港，客人可選擇退款未到貨的產品，其餘已到貨的產品會安排寄出。
我們非常重視顧客每一張訂單，並承諾會盡全力追趕韓國出貨進度，以務求能加快到貨時間。
DELIVERY (OTHERS)
Macau orders we ship SF Express. (shipping fee 1kg HKD$36)
Tai Wan orders we ship SF Express. (shipping fee 1kg HKD$55)
The shipping fee is not included. Customers will have to pay the international shipping fee.
Delivery time is 4-8 business days, excluding the customs clearance time.
Please whatsapp +852 6738 5749 after you have checkout your order.
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TERMS & AGREEMENTS
By using, you agree to be bound by and hereby become a party to all the terms of this Agreement.
In the event that a product is listed at an incorrect price, we shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and/or your payment received. If your payment has already been received for the purchase and your order is canceled, we will promptly refund to your account in the amount of the incorrect price.
bluefayemall.com do not represent or warrant that the information accessible via the Site is accurate, complete or current. We are not responsible for typographical errors. Price and availability information is subject to change without notice.
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